You may return new, unopened items sold and fulfilled by Bob's Gift Baskets within 30 days of delivery for a full refund. This excludes Fresh Fruit baskets and any perishable gift items. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Please contact us at (888) 325-2627 for complete instructions on how to return a product to us.